Sales for our pre-mixed and bespoke mixed flower essences for people and animals are final and not eligible for a refund or exchange unless the item arrived damaged.

I the case of damage on arrival we ask you for photographic evidence to be emailed to hello@charlottewisewellbeing.com
before a replacement can be sent out to you.

Additional non-returnable items: Gift-Cards


We do not issue refunds.


We only replace items if they are defective or damaged in transit from our address to your address. The exchange will always be a replacement of the damaged item.

bout your return.

Contact us at hello@charlottewisewellbeing.com for questions related to our refunds policy.